This section will be updated as needed to ensure any frequently asked questions about MyFootballClub are addressed. If you have any further questions you can contact your Member Federation office for assistance.

General
Is MyFootballClub currently National?

The online registration system is currently used in all Member Federations, being; Football NSW, Football Federation Victoria. Football Federation South Australia, Football Federation Northern Territory, Northern NSW Football, Football Queensland, Football West, Capital Football and Football Federation Tasmania.

Sometimes the pages appear to get stuck and it seems very slow?

MyFootballClub works best with a broadband connection. If you have dial up, you may find that it may take a few minutes for pages to load. Additionally, some regional areas of Australia have slower connections, even when using broadband, which can cause slow performance with the web site. If you are having problems with the performance of the system please contact the MFC Support Centre on (02) 8020 4199. 

Which browsers is MyFootballClub compatible with?

MyFootballClub can be used with Internet Explorer and Mozilla Firefox. Apple Mac users will need to download a copy of Mozilla Firefox to be able to use the system. The download is available from the Apple website through this link: http://www.apple.com/downloads/macosx/internet_utilities/mozillafirefox.html

Will my information be passed onto a third party?

FFA respects the privacy of individuals from whom FFA collects, uses and discloses personal information. FFA has established a comprehensive Privacy Policy covering the collection, use and handling of personal information which complies with the Privacy Act and any applicable state legislation governing the collection, use and handling of private information. A copy of the FFA’s privacy policy is available on http://www.footballaustralia.com.au/privacy

Will the information contained in MyFootballClub be secure?

FFA has taken active steps to ensure that your personal information stored within MyFootballClub is hosted in a secure database.

Player
After entering my child's school details I click on Confirm but nothing happens?

When registering an Under 18 player, a parent or guardian will be asked to enter the child's school. This box operates in the same way as the Club Name box. Once letters are entered, a list of matching schools will appear. Select the school from the list provided. If you type too fast and do not enter the name as it is recorded in the system, the list of names will not appear. Firstly, try just typing the first few characters of the school's name. You can also try different alternatives for the same name, e.g. Saint Joseph, or St Joseph.

After selecting my club I get stuck and I cannot select a Role?

This problem can occur with some web browsers. The Role drop down becomes greyed out. Try using Internet Explorer or Firefox web browser.

Do I still need to complete a registration form?

No, if you are self-registering using MyFootballClub, you will not need to complete any paper forms.

However you may be required to complete a registration form if you are registering at your club.

How do I log into the system and commence registering with a club?

You must select “Register now” this will guide you through the process of retrieving a password and commencing registration.

How do I move clubs during a season?

You will need to complete a cancellation of registration form. This must be signed by your club and yourself and then must be sent to your local Member Federation.

I can't get my password?

You may receive a new password using the Password Reset page. You need to have your FFA number and email address. The FFA number is an 8 digit number. If you only have 7 digits when you Find Your FFA Number and you are using a Firefox web browser, check that the column is not too narrow and cutting off the last digit.

The email address needs to match the address FFA have in our system. Some players may not have an email address and will need to contact the Support Centre on (02) 8020 4199 to get their email address updated.

Is there a requirement for players to sign the FFA Terms and Conditions?

Yes. FFA’s Terms and Conditions can be easily accepted online for new or returning players when they self-register using MyFootballClub, or by completing FFA’s National Amateur registration form.

There is no option for me to pay online?

You will only be able to pay online if your club has chosen to set up this optional facility. Contact your club to find out if they have done so.

Where can I go for extra help?

Players can call FFA’s national call centre, which will be operating from mid January to April 2010. However after this period we would encourage players to contact their local club and Member Federation for assistance.

Why hasn’t my new password arrived?

When you request a new password the system sends it to you by email immediately. If you don’t receive the email, it may be due to one of the following:
 
a) The email address in the system is incorrect: Contact FFA’s call centre direct and ask them to update the email address in the system and then request a new password.
b) There is no email address in your record: Contact FFA’s call centre direct and ask them to update the email address in the system and then request a new password.
c) Spam/Junk mail filters or folders in your email account: Check these settings and folders.
d) Some email systems block emails from unknown sources. If applicable, ask your employers IT helpdesk, or your ISP, and ask whether emails from the myfootballclub.com.au domain are being blocked.

Club
Are there any costs associated with the credit card merchant facility?

The credit card merchant facility is an optional extra for clubs. The merchant facility cost per club is $108.90 per annum. Standard credit card bank processing fees will also be incurred for each transaction.

How do I set up online payments in the system for my Club?

Your club must complete the request for online payment form. Please contact your local Member Federation to gain access to this form.


Please note the online payments may not be available for your club. Please contact your local Member Federation for more information.

How does a club registrar gain access to the system?

Your local Member Federation will send an online User Request form to the main contact at your club. This must be completed by every club registrar.


If this is the first time you have gained access as a club registrar, you will be required to create a new account with MyFootballClub to retrieve your Username and password. To start this process, please click the "Club Account Generation" tile.

In Fee setup, what do I select for season if I am setting up fees for futsal or beach football?

Select the football type first and the options for season will change accordingly.

Is there a cost involved with using MyFootballClub?

No, there are no costs involved for a Club to have access to the MyFootballClub system.

When do players need to complete an Amateur Registration form (NRR03)?

If a player registers online through MyFootballClub they do not need to complete any FFA registration forms.


However, if a Club registers a player through the system, or, is not using MyFootballClub, they will need to follow the guide below.
 
1. New Players to Football must Complete the quadruplicate NRR03 form where they will be allocated an FFA number. This form must then be sent to either your local Association or Member Federation.


2. Returning Players must complete a form annually to satisfy FFA’s Terms and Conditions and National Registration Regulations. Players can either complete a pre-populated form provided by the Member Federation or a blank NRR03 form.

Will ID cards be provided by FFA?

FFA does not currently provide player ID cards. ID cards are included in the registration forms to meet the needs of some associations and clubs who required them for their players. Each Member Federation/Association has different rules in regards to ID cards. Please contact your local Member Federation to determine whether ID cards are mandatory.